All products ordered on the website are delivered to the address chosen when confirming your order.
The contribution to packing and delivery costs is clearly stated on the summary of your order before it is confirmed.
All orders placed between Monday and Thursday are shipped the next day. Orders from Friday to Sunday are shipped the following Monday.
Below are the indicative delivery time frames for each destination:
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For metropolitan France, islands connected by a bridge and Monaco, allow an average of 2-3 working days after shipping from Brandt.
For deliveries to overseas territories, allow an indicative time of 11 to 31 days, excluding customs processing, after shipping from Brandt.
For international deliveries, allow an indicative time of 3 to 8 days, excluding customs processing, after shipping from Brandt.
You will be kept informed of your parcel using the contact information (e-mail and/or mobile) provided when you confirm your order.
Returns
In accordance with article L.221-18 of the Consumer Code, the Customer has a period of fourteen (14) clear days from the date of receipt of the Products to return them to sav.groupebrandt.com and request a refund without penalty. The return costs will then be borne by the Customer.
In order to facilitate the management of returns, the following procedure should be followed as far as possible by the Customer:
- Return request sent to Customer Service within fourteen (14) clear days from the date of receipt of the Product either on the Website via the contact link, or by writing to the following postal address
BRANDT France - Site pièces détachées
Parc d’activités des Béthunes
5 avenue des Béthunes
CS 69526 Saint Ouen L’Aumône
95060 CERGY PONTOISE CEDEX
- In response to this request, Customer Service will confirm its agreement to the Customer by email or post
The Product must be returned to BRANDT FRANCE in new condition and fit for resale in its original packaging for the protection of the Product with all the delivered items together with a copy of the delivery note or order number to the following address:
BRANDT FRANCE
Site pièces détachées - Retours
Parc d’activités des Béthunes
5 avenue des Béthunes
CS 69526 Saint Ouen L’Aumône
95060 CERGY PONTOISE CEDEX
sav.groupebrandt.com will refund the Product within fourteen (14) days from receipt of the Product returned by the Customer. No Product that is incomplete, spoiled, damaged or used will be refunded or exchanged.
The parcel can be returned to the customer on request.